E-delivery for
Commercial Lines
Delivering innovative solutions to drive agency efficiency
The Hanover is committed to delivering digital solutions to help streamline agency performance, save you time, and make it easier for you and your customers to do business with us. These programs are designed to provide enhanced virtual experiences and secure, fast ways to give you and your customers the information they need, whenever it is needed.
Secure access for agents
With several options for electronic policy delivery, doing business with The Hanover means less paper than ever.
eDocs
eDocs
The Hanover now offers e-docs — a secure way to automatically transmit a policy image from The Hanover to your agency management system. Supported by most agency management systems, e-docs enables you to receive policy documents for new business, endorsements and renewals.
To sign up, visit TAP and select "Agency tools." From there, choose "Agency download request form" from the "Agent tools and capability dashboard" section. You will need your IVANS Y-account and User ID.
Paperless
Paperless
You can choose to receive both agent and insured copies of commercial policy transactions via email and you can choose to suppress the paper copies altogether.
- Policy email notification
- Paper suppression
- Intent to cancel and verification of payment email notification
The Agency Place (TAP)
The Agency Place (TAP)
TAP is a rich resource for agents that goes beyond point-of-sale quoting and issuance capabilities.
On TAP, you can find agency activity and policy documents. You also have access to policy activity and can search based on line of business, transaction type and process date. If you prefer to retrieve information yourself versus having it sent to you, you can quickly find and review policy details through a simple search.
Convenience for customers
From enhanced self-service options to quicker claims resolution, The Hanover continues to invest in solutions that make the customer experience easier than ever.
My Hanover Policy
My Hanover Policy
My Hanover Policy is a self-service portal where customers can manage their business insurance policies — online or with the Hanover Mobile app.
Customers can sign up at myhanoverpolicy.com.
Claims
Claims
Customers have several electronic options to help them through the claim process. From filing a claim online or on My Hanover Policy to virtual claims adjustor site reviews and convenient e-check payment resolutions, customers can resolve their Hanover claims quickly.
eBilling
eBilling
There are several ways for customers to pay their bills, featuring paperless options such as EFT, one-time online payments, pay over the phone, and EZPay for workers’ comp policies. We also offer mobile text message reminders for billing events. Customers can visit www.hanover.com/pay-your-bill to get started with the payment option that works best for their business needs.
Secure access for agents
With several options for electronic policy delivery, doing business with The Hanover means less paper than ever.
Have more questions?
Contact our Commercial Lines agency help line at 800-626-6601 or email us.