Your Commercial Lines CSC
Building your Small Commercial business can be profitable, but servicing it can be costly and time-consuming. Cultivating meaningful relationships with customers and providing exceptional service is key to client satisfaction, account retention and rounding, and referrals, but those activities take time away from your real agency builder — larger revenue generating accounts.
That’s where we can help. As an extension of your agency, The Hanover Customer Service Center (CSC) can take the responsibility of servicing and nurturing existing clients off your shoulders, freeing up your time to concentrate on new revenue opportunities. It’s a small investment that pays huge dividends.
Licensed agents are an extension of your agency
Improved account retention
Extended hours holidays and evenings
Exclusive toll free number for your agency
Broad capabilities including dedicated support for core commercial, specialty and professional lines of business
Proactive customer outreach programs and dedicated sales support
We understand that expert customer service is critical to your agency’s success. That’s why you have a strong team in place. Consider The Hanover Commercial Lines CSC as an extension of your agency offering valuable and responsive service capabilities, supported by a world-class customer experience.
For more information or to schedule a visit of the Customer Service Center, contact your local Hanover Commercial Lines team.