Report a claim
Log in or create a My Hanover Policy account to report your claim or monitor an existing claim.
Why use My Hanover Policy?
Manage your policy anywhere, anytime with My Hanover Policy. Once signed up, you'll have:
- Fast claim filing and tracking
- Options to receive text updates
- Easy access to ID cards, policy documents and contact information
You may also choose to report your claim by...
Claims made clear
Got 60 seconds? Watch these videos to better understand what to expect after you report a claim. We’ll be with you every step of the way to provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.
We can help you get the services you need.
For roadside assistance, call 800-628-0250
Locate an auto repair shop near you
- Claims: 800-628-0250
- Workers' comp claims: 800-628-0250
Our promise to customers
When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way.
9 out of 10
customers with a home, business or auto claim* are likely to recommend The Hanover to a colleague, family member or friend
*refers to customers with a paid claim
access to real people when you need to report the unexpected
A variety of digital and virtual options for a speedy, convenient resolution
Potential for same-day payment once your claim is resolved
† Source: The Hanover Customer Satisfaction Survey. Coverage underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or aﬃliates ("The Hanover"). This material is provided for informational purposes only.